Email support
Reach the team at connect@argenstlabs.com for questions, changes, and onboarding help.
Support Help & response
Support built for controlled environments
Because agents run inside your perimeter, our support model is designed to help your teams operate, monitor, and extend deployments with confidence.
01 Channels
How to reach us
Choose the path that matches the urgency and sensitivity of your request.
Security escalations
For suspected incidents, use the priority channel provided in your deployment runbook.
Dedicated engineer
Department and Enterprise plans include a named engineer who knows your environment.
02 Response
What to expect
Next business day
Included with the Pilot plan for non-urgent questions and configuration requests during business hours (PT).
Same-day response
Included with Department plans, with an agreed SLA for higher-severity issues.
Rapid escalation
Enterprise plans add rapid escalation paths for security-sensitive and production-impacting events.
Monitoring & updates
All deployments receive ongoing monitoring guidance and maintained updates for the agent platform.
03 Ticket
Open a support request
Describe your issue and we'll route it to the right team. For active security incidents, use your priority escalation path first.
Supportconnect@argenstlabs.com
HoursMonday–Friday, business hours (Pacific Time)
Never include full confidential records in a ticket. Share references and we'll work within your secure environment.